Frequently Asked Questions

Please find a few of our Frequently Asked Questions below:

Table of contents

How many editions can I create within a single monthly subscription?

There are no limits to the amount of editions you can create within a subscription. We also don't have a limit on the number of articles (pages) per edition. So you don't need to create multiple subscriptions if you publish a lot, or if you're publishing multiple titles.

When you create a project, you can create an unlimited number of editions within that project. There is also no limit to the amount of storage / disk space that your edition takes (fair use applies).

My users would like a printable version. How do I create a PDF?

You can create a PDF version of your publication which enables your users to easily download and print your content. This feature is often used for annual reports.

To create a PDF version, you need to enable the Print/PDF Artboard for your edition. You can find this setting in the Edition Settings under Artboards. Here you can also select a page size (e.g. A4/letter). After you've enabled the artboard, you can switch to the Print/PDF Artboard via the Artboard Selector in the bottom of the screen.

You can layout the Print/PDF Artboard just like how you would layout your portrait and mobile versions of your edition. All content is the same, just override the styles that you want changed.

You have a similar set of styling options available, with the addition of setting page break points. You can for example choose that a page break is always placed before or after a certain area. Small indicators (guides) show you where the page will break when your edition is converted to a PDF.

Popups automatically get converted to regular sections on print, and similar effects happen for other interactive elements. Links to internal and external pages work as you would expect in a PDF.

By pressing the Preview as PDF button, you get a preview of the current article as PDF. Note that you need to save your article before you click Preview as PDF.

I have a magazine for internal use. It's no problem that anyone with the link can open it, but how do I hide it from Google?

You can prevent search engines such as Google, DuckDuckGo, Bing and Yandex from indexing your editions. By doing this your editions will not show up in those search engines. You can prevent indexing by going to the Services tab in the Project View and enabling the Disallow indexing of this project by search engines checkbox. This checkbox uses a so called robots.txt file to request search engines to not add the content.

Note that if your edition is already indexed before you set this checkbox, it can take some time for the edition to be removed from search engines.

Where is my publication hosted? Do I need to arrange hosting myself?

H5mag is a standardised software-as-a-service cloud solution. This means that you don't need to install any software and that all hosting and maintainance is taken care off.

Our platform is hosted in ISO-certified data centers around the world and is continuously monitored, to guarantee good uptimes and performance. When your publication for example experiences a sudden influx of high traffic, our platform automatically scales additional capacity. You also don't need to worry about issues like disk space, backups, caching and bandwidth.

For our European customers, we host your data in the Netherlands. This simplifies GDPR compliance.

Software updates to H5mag are included and without additional costs. You can also connect a custom (sub) domain name free of charge.

For organisations with specific hosting, IT security or compliance requirements we offer H5mag Enterprise. Please contact us for more information.

I want to use a custom domain name. How do I connect it?

You can connect your own domain name to your project using DNS. In short: After you have registered your domain name, go to the DNS settings and add a CNAME record and point that to yourprojectname.h5mag.com. Afterwards let us know that you added this record, and we will connect it to your project on our end. SSL is included free of charge.

Can I self-host my publication?

Yes, when your edition is ready, you can export it for self-hosting. This allows you to place the generated HTML files and other assets on your own webserver. The package is in the form of a .tar.gz file.

Note that when you self-host, if you make a change to your publication or create a new edition, you will need to export the edition and upload it to your webserver again. Otherwise your readers will not see the updates. If you don't need to self-host, we highly recommend to use our built-in hosting.

What happens to my magazines when I cancel my subscription?

When you cancel your subscription and your license expires, you cannot open the editor anymore to make changes to your editions. The editions you've already published will remain online for a minimum of one year after your license has expired.

If you renew your subscription at a later stage, you can fully access and edit your editions again. Before your license expires, you can decide to export your editions and self-host them, for example for archival purposes.

Note that at this time we are not actively removing published editions when a subscription expires. When this changes, we'll clearly communicate this beforehand and offer an afforable hosting-only subscription.

Why does my video start without audio when I enable autoplay?

When you enable autoplay a video will automatically start playing, as soon as the video is visible. It is not possible to automatically start a video with audio. All modern browsers block this.

If we would instruct the browser to enable audio, the autoplay function does not work at all. Users would have to manually start the video.

The reason that browsers have blocked this feature is that users were often bothered with automatically playing advertisements with audio. See also Google Chrome: Autoplay Policy Changes for more information.

How do I change the text color of an individual word?

If you want to give a few words in your Text Area a different color, you can use the the highlight function in the toolbar (it's next to bold and italic). Select the text you want to change and apply the highlight. You'll notice that the text becomes black with a yellow background, which is the default highlight style. Simply open the styling panel, and change the highlight text color and background color to your desired colors.

How do I show page numbers in the navigation bar?

You can enable page numbers by going to the Edition Settings in the editor. There, choose Styling and enable Show page numbers in navigation bar. Then press Save. When you then preview your edition, you'll see page numbers in the bottom right of your navigation bar.

You can enable the search bar by going to the Edition Settings in the editor. There, choose Styling and enable Show the search option in the table of contents. Then press Save. When you preview your edition and open the table of contents, you can search for text in your edition.

Readers can search for text within the edition. Whilst typing their query, the list of articles is updated in real time when their search is found. Inside the articles, their search terms are highlighted.

For H5mag Enterprise, we offer a customizable search API, so that a custom or integrated search can be built. This API allows you to search in all editions, tag content and specify custom meta data for articles.

How can I copy articles from one project to another?

You can transfer articles by exporting them from one project and importing them in another.

Simply click the Article Actions button (the three dots next to the Add Article / Favorite Article / Delete Article on the bottom left) and export your article. This will store the article as a file on your computer.

Then, navigate to your other project. There you can use the same Article Actions button to import it (upload it) into your new edition / project.

How can I ensure my publication is accessible / WCAG2.0?

We often get the question if publications made using H5mag are accessible. The answer is: ‘it depends’.

We've worked hard to ensure the reader user interface (e.g. the navigation) and the generated HTML is accessible. However, accessibility of a publication is dependent on the content that you create.

For example, you need to supply images a descriptive text (alt tag) which allows screen readers to narrate what is visible in the picture. The same goes for videos, to be accessible they need to have subtitles. Also, you cannot simply position all text visually on the artboard, you need to ensure that the reading order in the Area Tree is correct. So this takes some (worthwile!) effort.

If you encounter any accessibility issues yourself, please let us know at support@h5mag.com and we'll be very happy to help. If we identify any accessibility issues we are committed to implement improvements to ensure the accessibility of our platform. This is a continuous proccess as accessibility on the web evolves.

Can I embed a magazine or the edition overview in my own site?

Yes, you can! To embed a specific edition in your project, you can use the embed script supplied in the Publication popup of that edition. You can find this by opening the editor and clicking the 'Publish' button there. If the edition is published, an 'Embed' button will be visible.

If you want to embed an overview of all published editions, you can use the following code to do so:

<script src="https://[insert-your-project-url-here]/embed.js"></script>

If you want to customise the overview you can adjust your color scheme in the Theme page in your Studio environment. There are two additional parameters you can set in the URL:

  • To not how the project title and footer, you can set the noheaders parameter to 1
  • If you want the latest edition to be shown smaller, like the other editions, you can set the clean parameter to 1.

An example with both options set:

<script src="https://[insert-your-project-url-here]/embed.js?noheaders=1&clean=1"></script>

How secure is your platform?

H5mag is hosted in ISO-certified data centers around the world. And we have security standards in place which are in compliance with some quite demanding customers. Amongst them are a few international financial institutions, government organisations and Fortune 500 firms (including in the pharmaceutical/healthcare sector).

Part of H5mag Enterprise, we can draft up contracts with specific hosting, IT security or compliance requirements. Please contact us for more information.

How can I restrict access to a publication, for example to make it available only for internal use?

There are a few different ways to protect access to your publication, such as a simple username/password, email address validation (whitelist of subscribers) but also integration with for example Microsoft 365. We can also build custom integrations with an existing subscriber system.

Complete list of options:

  • You can use the Access Control option in the Edition Settings to set a username/password.
  • Part of H5mag Enterprise: You can use e-mail validation, in which you add a whitelist of email addresses / domain name who are allowed access. This only allows access to readers who can prove they own such a @example.com email address. They will get a confirmation email with the non-public link to the edition. After clicking the link, their device is authorised and can keep on reading the editions. A very elegant and user friendly solution. 
  • Part of H5mag Enterprise is also the option to integrate with an external authentication/subscription system:
    • For example, connect with Microsoft 365 / Active Directory and only allow readers who are members of an organisation (by their Microsoft login). This is a single-sign-on solution that works very well if all readers are inside the Microsoft 365 Environment.
    • Connect with other generic OAuth capable systems.
    • Implement a custom token authentication solution (f.e. to connect with a Wordpress install)

You can also simply hide an edition from the edition shelf in the Edition Settings and prevent it from being indexed in Google. An advantage of this is that there is no additional authentication step (so no lost readers), but this is not appropriate for sensitive information. A user can then still share the edition to others by sharing the link to the edition.

What happens if I don't pay an invoice?

If you are not satisfied with our service or you are unable to pay an invoice, please contact us. We're always happy to resolve the problem.

When a subscription invoice cannot be paid, for example because your credit card is rejected, you will get a warning message that we couldn't process your payment. You can then update your payment information. If you have chosen to pay manually, you will get an overdue warning after the 15 day payment period has expired.

If we still have not received your payment 30 days from the original invoice date, then depending on your account age you will again receive an overdue warning, or you will receive a final payment notice. After this final payment notice, your account may be terminated.

If you decide to stop using H5mag, please cancel the subscription. If your subscription gets stopped due to unpaid invoices, the account will be deleted after a grace period. If you have no unpaid invoices, you can always restart your H5mag subscription with all data in place.

If you have a stopped subscription due to an overdue invoice and you want to re-active your subcription, you can do so after paying the overdue invoice. Since the subscription was stopped at the end of the non-paid invoice, when you re-activate, the subscription starts from the moment of re-activation. So you do have to pay the overdue invoice, but you do not have to pay the intermediate period.

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